A Board of Advisors comprised of industry experts has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions. Advisors include:
Lisa Cotter – Best Buy
Lisa Cotter has over 20 years experience leading all areas of Supply Chain including Distribution Management, Inventory Management, Process and System Design, and Supply Chain Network Design. Lisa is in a newly created role of Sr. Director of Reverse Logistics for Best Buy. She is responsible for the end to end total company process and system road map as well as managing the 3rd party reverse program for mobile phones.
Bob Dumais – GENCO, A FedEx Company
Bob is responsible for business development within GENCO's Technology Solutions business division and has been a member of the RLA since its original inception. GENCO, A FedEx Company is a leading 3PL supply chain solutions provider focused on delivering robust Forward, and Reverse, logistics solutions to customers across a variety of markets, lincluding Technology, Retail, Consumer, Healthcare and Government sectors.
Mark Ferguson – University of South Carolina
Dr. Mark Ferguson is a Distinguished Business Foundation Fellow and Professor of Management Science in the Darla Moore School of Business, University of South Carolina, where he serves as the Director of the Sustainable Enterprise and Development Initiative. He received his Ph.D. in Business Administration, with a concentration in Operations Management from Duke University in 2001. He holds a B.S. in Mechanical Engineering from Virginia Tech and an M.S. in Industrial Engineering from Georgia Tech.
Dr. Ferguson has worked in the reverse logistics area for over ten years; teaching classes on reverse logistics topics, consulting with companies and providing thought leadership of the area through his research. Two of his research papers have won best paper awards from the Production and Operations Management Society (POMS) and three of his research projects have been funded by the National Science Foundation. He has published over forty research papers in peer-reviewed journals and is the co-editor of the book: Closed Loop Supply Chains: New Developments to Improve the Sustainability of Business Practices. He currently serves as the president of the INFORMS Manufacturing and Services Operations Management Society and was formerly the president of the POMS College of Supply Chain Management. Prior to joining the Moore School in 2011, he was the Steven Denning Professor of Technology and Management at the College of Management at the Georgia Institute of Technology and spent five years as a manufacturing engineer and inventory manager with IBM.
Chuck Johnston – The Home Depot
Charles Johnston is Director of Repair and Returns at The Home Depot. His responsibilities include Returns, Imports, Exports, and Printing and Mailing Distribution.
Troy Kubat – Walmart
Troy Kubat is Sr. Director of Specialty & Reverse Logistics for Walmart Stores, Inc. Troy is responsible for the company's U.S. Reverse Logistics networks, which currently includes 6 Return Centers, 6 Returns Consolidation Centers, 7 Used Asset Centers, and 2 Electronics Refurbishment Centers. Also responsible for Specialty Logistics operations that includes the Mailing and Print Solutions Distribution Center and the STaR North Information Technology Distribution Center.
Thomas Maher – Dell, Inc.
Tom Maher joined Dell in 1997 and is the Vice President for Global Service Parts. Mr. Maher is responsible for service parts life cycle support in over 100 countries.
Mr. Maherís global service parts responsibilities include: planning, procurement, distribution, returns, repair, inventory management, supplier management and parts disposal. Mr. Maherís organization supports all Dell hardware service offerings for each of Dellís Business Units and Lines of Business. The Global Service Parts organization provides support ranging from mail in Depot Repair to 2hr response and Onsite Parts Management.
Prior to joining Dell Mr. Maher was with Vanstar where he held various positions in after market service parts support. Mr. Maher is an active member of the Reverse Logistics Association and Council of Supply Chain Professionals. In addition, Mr. Maher holds multiple advisory board appointments including: Reverse Logistics Association, Servigistics Advisory Board, and Executive Board for Arizona State Network for Supply Chain Excellence. Mr. Maher spoken globally on various topics on Inventory Supply Chain Management, and published multiple articles.
Mr. Maher holds a B.A. degree from Villanova University.
Monica Orlando – Hewlett-Packard
Monica Orlando has over 15 years of experience in Supply Chain designing and managing a variety of complex processes spanning across Planning, Manufacturing, Logistic, Order Fulfillment and Inventory Management.
As Director of Channel Operations Monica is responsible for all the supply chain aspects of distributing PCs and Printers to the North America HP Retailers/Distributors, including the reverse logistic processes and programs.
Vijay Raisinghani – Google