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Advisory Board

Advisory Board

by Reverse Logistics Association

Reverse Logistics Magazine, Edition 81

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A Board of Advisors comprised of industry experts has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions. Advisors include:

Tim Brown – Georgia Tech Supply Chain & Logistics Institute

Tim Brown is Managing Director of the Supply Chain & Logistics Institute, an Academic Program Director in Georgia Tech Professional Education, and an instructor in the Stewart School of Industrial and Systems Engineering at Georgia Tech. He received his MBA from Georgia State University in 1990. He holds a B.S. in Management Science with a concentration in Industrial Engineering and Operations Research from Georgia Tech.

Mr. Brown has worked in the reverse logistics area for over twenty years; consulting with companies such as Philips, Apple, and IBM for development of their reverse logistics and service operations strategies, infrastructure, and procedures. Mr. Brown was chosen as a “Professional to Know” by Supply and Demand Chain Executive. He has lectured across the globe and published articles on supply chain strategy, sustainability, and technology topics. He currently serves on the Executive Board of APICS Atlanta Roundtable and founded the Georgia Tech Supply Chain Network professional society. He has been certified in production and inventory management (CPIM) by APICS, project management (PMP) by PMI, and business transformation and supply chain process design by IBM. Prior to joining Georgia Tech in 2014, he served in supply chain consulting and operations management positions for over 25 years.

Lisa Cotter – Best Buy

Lisa Cotter has over 20 years experience leading all areas of Supply Chain including Distribution Management, Inventory Management, Process and System Design, and Supply Chain Network Design. Lisa is in a newly created role of Sr. Director of Reverse Logistics for Best Buy. She is responsible for the end to end total company process and system road map as well as managing the 3rd party reverse program for mobile phones.

Jeff Elliott – GENCO, A FedEx Company

As Managing Director of Sales in Technology Solutions at FedEx Supply Chain,
Jeff Elliott spearheads the company’s strategic approach to expanding the customer portfolio within the technology vertical, while fostering the existing customer base. In this position, Elliott serves a vital role in driving lead generation, prospect engagement and relationship management for the Technology Solutions business unit. FedEx Supply Chain helps technology customers streamline operations, optimize their logistics networks and drive continuous improvement with its innovative, industry-leading solutions.

Chuck Johnston – The Home Depot

Chuck is currently the Director of Reverse Logistics for The Home Depot, responsible for all return and repair operations. Prior to that he oversaw the Reverse Logistics operations for Wal-Mart Stores Inc. Chuck has been involved in the Reverse Logistics industry for over 20 years and is considered the foremost expert in the field. Chuck serves on the Advisory Boards for all three major Reverse Logistics consortiums. He is a sought after speaker and considered one of the most innovative thinkers in the industry. In addition to his experience in the reverse space, he has led numerous Specialty Distribution Operations in his 23 years with Wal-Mart. While at Wal-Mart, Chuck was responsible for the development of a profitable, “best in class” Reverse Logistics organization that is still the benchmark for all other retailers. Under Chuck’s leadership, The Home Depot was able to improve the financial performance in the reverse and repair business by 48%. In just two years, the organization has grown to the second largest repair operation in the country.

Chuck now resides in Atlanta, Georgia.

Troy Kubat – Walmart

Troy Kubat is Sr. Director of Specialty & Reverse Logistics for Walmart Stores, Inc. Troy is responsible for the company's U.S. Reverse Logistics networks, which currently includes 6 Return Centers, 6 Returns Consolidation Centers, 7 Used Asset Centers, and 2 Electronics Refurbishment Centers. Also responsible for Specialty Logistics operations that includes the Mailing and Print Solutions Distribution Center and the STaR North Information Technology Distribution Center.

Thomas Maher – Dell, Inc.

Tom Maher joined Dell in 1997 and is the Vice President for Global Service Parts. Mr. Maher is responsible for service parts life cycle support in over 100 countries.

Mr. Maher’s global service parts responsibilities include: planning, procurement, distribution, returns, repair, inventory management, supplier management and parts disposal. Mr. Maher’s organization supports all Dell hardware service offerings for each of Dell’s Business Units and Lines of Business. The Global Service Parts organization provides support ranging from mail in Depot Repair to 2hr response and Onsite Parts Management.

Prior to joining Dell Mr. Maher was with Vanstar where he held various positions in after market service parts support. Mr. Maher is an active member of the Reverse Logistics Association and Council of Supply Chain Professionals. In addition, Mr. Maher holds multiple advisory board appointments including: Reverse Logistics Association, Servigistics Advisory Board, and Executive Board for Arizona State Network for Supply Chain Excellence. Mr. Maher spoken globally on various topics on Inventory Supply Chain Management, and published multiple articles.

Mr. Maher holds a B.A. degree from Villanova University.

Gary Martz – Intel Corporation

Leading a team that is defining the requirements and launching a simple to use SDK that enables developers to deliver the next generation user-to-user, peer-to-peer, device-to-device, and machine-to-machine applications. Intel(r) CCF provides a wireless communications foundation to help make the Internet of Things a full reality.

Monica Orlando – HP, Inc.

Monica Orlando has over 15 years of experience in Supply Chain designing and managing a variety of complex processes spanning across Planning, Manufacturing, Logistic, Order Fulfillment and Inventory Management.

As Director of Channel Operations Monica is responsible for all the supply chain aspects of distributing PCs and Printers to the North America HP Retailers/Distributors, including the reverse logistic processes and programs.

Vijay Raisinghani – Google

Expert in end-to-end supply chain and fulfillment strategies and execution that cut costs, drive efficiencies, optimize assets, ensure compliance, generate revenue, and deliver high level of service quality and customer satisfaction. In-depth knowledge of supply chain system functionality, including planning, budgeting, forecasting, replenishment, transportation, and distribution.

• Vision, Strategy and Execution
• Network Supply Chain & Logistics Solutions
• Global Distribution & Warehousing Systems
• Complex Process Design Project Management
• Customer Management, Service Contract Negotiations
• Process Improvements (LEAN, Six Sigma, Kanban, VSM)
• Product Lifecycle Management (NPI to EOL)
• Suppler Management (3PL, OEM/ODM)
• Manufacturing & Repair Capacity Planning
• Global/Local Resource & Capacity Planning
• Materials Management (Demand Planning, MRP)
• Inventory Management (Cost Reduction, Turns Increase)
• Employee Engagement, Coaching & Team Leadership

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