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May 18, 2017

Air New Zealand Adopts The Microsoft HoloLens To Improve Inflight Customer Service

18 May 2017 – Air New Zealand is working on improving customer service by cabin crew by increasing the amount of information available to them for each client.

It would automatically display data such as a customers preferred meal and drinks choice, onward travel and loyalty membership details, and even read a clients emotional state, using Microsofts Cognitive Services, and could allow the company to eventually move to a paperless system, which saved weight on a flight and therefore fuel.

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