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Reverse Logistics Magazine - Edition 83
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Reverse Logistics Magazine - Edition 82
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Current News

May 19, 2017

Tesla Must Fix Its Customer Service Problems, Says Star Analyst

19 May 2017 – Tesla, the car company of choice for nation’s tech elite, has a lot of work to do to improve its customer service, according to Bernstein Research analyst Toni Sacconaghi.

In a note to investors on Friday, Sacconaghi relates his own less-than-stellar experience buying a Tesla (TSLA, -0.98%) Model X. He said it was hard to get information even about when he could expect to get his car and noted an overall lack of hand holding that is perhaps inherent to Tesla’s direct sales approach.

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