4 August 2017 – There are very few times Ive walked away from a business and thought to myself, Man, that place really has their customer service dialed in! The truth is, I can count the number of times on one hand that I received service so good that I was really Wowed. Im sure the same is probably true for you.
This is because even though so many companies claim customer service is at the heart of their business, few are actually able to build a team, business or brand around the concept in a way that it is evident to their end customer. The good news? Companies who ARE able to figure out how to make customers feel truly cared for may be few and far between but they are remembered.