Everyone in the postal and parcel sector is talking about reverse logistics and returns but whats really happening with returns, and where is the sector heading? My expert guest is Tony Sciarrotta, Executive Director at the Reverse Logistics Association. We cover:
Rate of product returns for e-commerce vs bricks-and-mortar retail
The customer returns experience
What happens to returned goods
Returns in an omni-channel retail environment
The role of the post and parcel operators in returns
Future trends in returns
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing).